Refund policy

Last Updated: July 2026

At KIT Sports Equipment, we are committed to providing quality sports and fitness equipment and excellent customer service. If you are not satisfied with your purchase, we offer a fair and transparent returns process in accordance with the Consumer Protection Act of South Africa .

30-Day Returns

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, manuals, and components.

  • Be accompanied by proof of purchase or your order number.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once verified, we will arrange a replacement, repair, or full refund at no additional cost.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We gladly exchange eligible items for another size, model, or product of equal value, subject to stock availability.

Non-Returnable Items

The following items cannot be returned unless they are faulty or supplied incorrectly:

  • Custom-made or special-order products.

  • Clearance or sale items marked as non-returnable.

  • Products damaged through misuse, abuse, improper installation, or normal wear and tear.

  • Items returned without original packaging or missing accessories.

Return Shipping

  • If the return is due to our error or a defective product, KIT Sports Equipment will cover the return shipping costs.

  • If you are returning a product because you changed your mind, the customer is responsible for the return shipping costs.

We recommend using a trackable courier service, as we cannot accept responsibility for items lost during return shipping.

Consumer Rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2008 (South Africa).

Contact Us

If you have any questions regarding returns or refunds, please contact us before returning your order.

KIT Sports Equipment
South Africa

We aim to respond to all enquiries within 1 business day.